Frequently asked questions

Clear answers about our programmes, pricing, and policies. Cannot find what you need? Contact us directly.

What type of service does Wildernesscleana provide?

We deliver structured online habit-building programmes for generally healthy adults. Our content is educational and focuses on daily routines, reflection, and peer support. We do not provide medical advice, clinical treatment, or diagnostic services.

Who can enrol in a challenge?

Programmes are open to adults aged 18 and over residing in the United Kingdom. If you have a health condition or are under medical supervision, please consult your GP or healthcare provider before enrolling. Our programmes are not a substitute for professional medical care.

How much do programmes cost?

Prices range from £29 for the 7-Day Reset to £89 for the 30-Day Deep programme. All prices include VAT where applicable. Full pricing is published on our homepage. No hidden fees are charged at checkout.

What is your refund policy?

You have 14 days to cancel under the Consumer Contracts Regulations 2013 if the programme has not started and materials have not been accessed. Further details, including partial refunds and organisational bookings, are set out in our Return Policy.

Will I achieve specific health results?

We cannot guarantee any particular outcome. Our programmes are designed to support habit formation through structure and accountability, but individual results depend on personal circumstances, consistency, and effort. Testimonials on our website reflect personal experiences, not typical or guaranteed results.

How is my personal data handled?

We process data in accordance with UK GDPR and the Data Protection Act 2018. We collect only what is necessary to deliver our services. You have rights to access, rectify, and erase your data. See our Privacy Policy for full information, including how to contact the ICO.

How do I make a complaint?

We take complaints seriously. Please follow the procedure outlined on our Complaints page. We aim to acknowledge all complaints within five working days and provide a substantive response within 20 working days.

Do you offer programmes for organisations?

Yes. We work with employers, charities, and community groups across Great Britain. Visit our Clients page or contact us to discuss bespoke cohort arrangements. We do not share individual participant data with organisations without explicit consent.